Merchant agreement

This agreement applies to businesses that use EchoGateway to accept payments.

Eligibility and verification

You must provide true and complete information and documents. We may refuse, suspend or close an account if we cannot verify it, if its activity is prohibited, or if we suspect fraud.

Prohibited activities

• Illegal goods or services, gambling without a licence, unlicensed financial services, pyramid or Ponzi schemes.
• Accepting payments for another business, or for goods you do not supply.

Fees and settlement

Fees are shown on the pricing page and in your dashboard. We settle your share of successful payments, after fees and agreed splits, to your verified bank account on your settlement cycle. We may hold settlement while a dispute or suspected fraud is investigated.

Refunds and chargebacks

You are responsible for refunds and for chargebacks on your payments, and you authorise us to recover them from future settlements.

Your obligations

Keep your API keys secret, keep customer data secure, show your refund policy and contact details to customers, and tell us promptly about any change of ownership, address or bank account.

Questions: support@echosystems.ng